Job Description
Join our award-winning customer service team and kickstart your career in the thriving call center industry! ConnectCare Solutions is seeking motivated individuals for immediate full-time entry-level positions in Charlotte, NC. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your voice matters. Immediate start available!
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and typing proficiency
- Positive attitude and customer-focused mindset
- Reliable transportation to our Charlotte location
- Must pass background check and drug screening