Job Description
Join our dynamic team at Louisville Connect Solutions and launch your career in customer service! We're seeking motivated individuals for immediate full-time entry-level call center positions in Louisville, KY. No prior experience required—just a passion for helping others and a commitment to excellence. Enjoy competitive pay, comprehensive training, and a supportive team environment with opportunities for growth. Start your career today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet performance metrics including call volume and customer satisfaction scores
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and confidentiality guidelines
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate software
- Ability to work flexible hours including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Pass background check and drug screening
- Must be authorized to work in the US