Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Cleveland, Ohio! We're seeking dedicated professionals to deliver exceptional support during weekend shifts. This is your opportunity to make a real impact while enjoying competitive pay, comprehensive benefits, and immediate start opportunities. Our collaborative culture values growth and recognizes excellence – perfect for career-driven individuals ready to thrive in a fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in our proprietary database for continuity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed weekly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in retail or BPO environment
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Weekend availability (Saturday/Sunday 8am-8pm) with flexibility
- Basic technical troubleshooting knowledge for common issues