Job Description
Join our award-winning team at Albuquerque Connect Services and launch your career in customer service! We're seeking motivated Entry-Level Call Center Agents to handle inbound/outbound calls for major clients. Enjoy competitive pay, comprehensive training, and immediate start opportunities in a supportive, fast-paced environment. Perfect for recent graduates or career changers looking for stable growth in New Mexico's thriving call center industry.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet KPIs for call resolution (85% first-call resolution target)
- Collaborate with supervisors to escalate complex issues
- Participate in weekly performance reviews and coaching sessions
- Maintain 98% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 25 WPM typing speed with 95% accuracy
- Basic proficiency in Windows OS and web browsers
- Clear English communication with neutral accent
- Ability to work flexible shifts (evenings/weekends as needed)
- Pass criminal background check and drug screening
- Valid government-issued photo ID