Job Description
Join our award-winning customer service team at ConnectSphere Communications! We're hosting a dedicated hiring event for Baltimore residents seeking dynamic careers in customer supportâno experience required. As a leader in outsourced call center solutions, we provide comprehensive training, career advancement pathways, and a supportive team environment. Our downtown Baltimore office offers modern amenities, flexible scheduling options, and competitive benefits including health insurance and retirement plans.
Perfect for career changers, recent graduates, or anyone seeking a stable entry point into the thriving customer service industry. Our 3-week paid training program ensures you're fully prepared to succeed. Apply today and start your journey with a company that invests in its people and celebrates Baltimore community talent!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and clear speaking voice
- Basic computer literacy and typing proficiency
- Ability to work in a fast-paced team environment
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- No prior experience requiredâcomprehensive training provided
- Must pass background check and drug screening