Job Description
Launch your career with ConnectCare Solutions, a leading customer experience provider! We're seeking motivated Entry-Level Call Center Agents to join our Charlotte, NC team immediately. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, performance bonuses, and a supportive team environment.
What We Offer:
- Immediate start opportunity
- Comprehensive paid training program
- Health, dental, and vision insurance options
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
If you're passionate about helping others and ready to start your professional journey, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and service concerns
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency and typing skills
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation and punctuality
- Must pass background check and drug screening