Job Description
Launch your customer service career with Global Connect Solutions! We're seeking motivated Entry-Level Call Center Agents for immediate openings in Charlotte, NC. No experience required – we provide comprehensive training and career growth opportunities. Join our award-winning team where your voice makes a difference!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution rates)
- Collaborate with team members for seamless support
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to type 25+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte location
- Availability for flexible shifts (including weekends)
- Pass background/drug screening