Job Description
Join our dynamic team at ConnectServe Solutions as an Entry-Level Call Center Agent! We're hosting a hiring event for motivated individuals ready to launch their customer service careers in Columbus, Ohio. No experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with typing accuracy
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Valid government-issued photo ID
- Residency in Columbus or surrounding areas