Job Description
Join Fresno Connect Solutions as a Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a dynamic team environment where your growth is prioritized. If you thrive in fast-paced settings and excel at turning challenges into opportunities, apply today to start your rewarding career in Fresno!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing discrepancies, and service-related concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Meet/exceed performance targets including call resolution times and quality scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficient in CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with active listening abilities
- Strong problem-solving aptitude and emotional intelligence
- Ability to multitask in high-volume environments while maintaining composure
- Must pass background check and drug screening (company policy)