Job Description
Join Oakland's fastest-growing customer service team! We're urgently hiring motivated Call Center Representatives for immediate placement in our downtown Oakland hub. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment. Perfect for individuals seeking stable employment with growth potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, services, and account information
- Meet/exceed daily performance metrics for call volume and resolution time
- Maintain detailed customer records in CRM systems
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with accuracy
- Strong problem-solving abilities
- Flexibility to work rotating shifts including weekends
- Must pass background check and drug screening