Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event targeting entry-level professionals in Sacramento, CA! We're seeking motivated individuals to launch careers in customer service with comprehensive training, growth opportunities, and a supportive work environment. This is your chance to join a Fortune 500 company with competitive benefits and a clear path to advancement.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal communication skills in English
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and willingness to learn
- Must pass background check and drug screening