Job Description
Join our award-winning call center team in Charlotte, NC and launch your career in customer service excellence! We're seeking energetic, tech-savvy individuals to provide world-class support to our clients. With comprehensive training, career advancement opportunities, and a supportive team environment, this is your chance to grow professionally while making a real impact. Immediate openings available – start earning next week!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with supervisors to improve service processes
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer literacy
- Ability to work flexible shifts including evenings/weekends
- Clear communication skills with neutral accent
- Pass background check and drug screening
- Authorized to work in the United States