Job Description
Join our award-winning customer service team in Tampa and launch your career with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support experiences while earning competitive hourly pay and comprehensive benefits. Enjoy a modern, collaborative environment with flexible scheduling options and career advancement pathways. No prior experience required – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR)
- Collaborate with cross-functional teams to escalate complex cases
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication in English
- Ability to multitask in fast-paced environments
- Flexible availability (evenings/weekends required)
- Positive attitude and problem-solving mindset