Job Description
Join our award-winning customer service team in Columbus, OH! No experience needed – we provide paid training to kickstart your career in a dynamic, supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within 6 months. Work with Fortune 500 clients while developing valuable communication and problem-solving skills.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet performance metrics including CSAT scores and resolution times
- Document interactions accurately in customer relationship software
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in weekly coaching sessions for skill development
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Flexible availability including evenings/weekends (schedule assigned)
- Typing speed of 25+ WPM with 95% accuracy
- Positive attitude and resilience in fast-paced settings
- Must pass background check and drug screening