Job Description
We are currently hiring a Weekend Customer Service Representative in New York! If you need immediate start options and value weekly pay, this is your chance to join a top-tier logistics team.
Our client is a leader in supply chain management and is expanding its weekend operations to handle high-volume orders. You will be the face of the company for our clients, ensuring every interaction is professional, efficient, and problem-solving focused.
Why This Role is Right for You:
- Weekly Pay: Get your earnings deposited directly into your account every Friday.
- Weekend Schedule: Enjoy your weekdays off with Saturday and Sunday shifts.
- Modern Environment: Work in a clean, air-conditioned facility in the heart of New York.
- Immediate Start: Onboarding begins as soon as you pass the background check.
Do not miss this opportunity to advance your career in customer service while enjoying a work-life balance that fits your lifestyle.
Responsibilities
- Handle inbound and outbound customer calls regarding orders, shipments, and account inquiries.
- Process returns, exchanges, and refunds accurately and efficiently.
- Resolve complex customer complaints and escalate issues to the shift manager when necessary.
- Update customer records in the CRM database with high attention to detail.
- Collaborate with the warehouse team to verify shipment statuses and resolve logistics discrepancies.
- Maintain a professional and positive demeanor while managing high call volumes.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, logistics, or retail is preferred.
- Must be legally authorized to work in the United States.
- Strong verbal communication skills with a clear, professional phone voice.
- Ability to work weekends (Saturday and Sunday) on a consistent basis.
- Basic computer literacy and typing speed of 35+ WPM.