Job Description
Join our dynamic team at Heartland Customer Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate entry-level call center positions in Kansas City, MO. No experience necessary – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our supportive environment. Be part of a company that values your contribution and invests in your professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills
- Positive attitude and willingness to learn
- Reliable internet connection for remote/hybrid options
- Must pass background check and drug screening