Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and launch your career in customer service excellence! We're seeking dedicated professionals to join our dynamic team in Fresno, CA with immediate start opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for night owls seeking stable employment with growth potential.
Why Choose ConnectCare? • Paid training • Health benefits after 30 days • Career advancement programs • Employee recognition bonuses • Modern call center facilities with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems with precision
- Meet/exceed daily performance metrics (handle time, quality scores)
- Collaborate with team members to improve service processes
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Reliable transportation and flexible availability
- Background check and drug screen required