Job Description
Launch your career in customer service with our award-winning call center team! We're seeking enthusiastic individuals with no prior experience for our paid training program in Charlotte. Join a supportive environment where you'll develop professional skills while helping customers resolve inquiries. Enjoy competitive pay, comprehensive benefits, and clear growth opportunities within our expanding organization.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume/quality)
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Adhere to company compliance and privacy policies
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Must pass background check