Job Description
Join our award-winning customer service team and launch your career in Memphis! We're seeking motivated individuals for immediate full-time call center positions where you'll become the voice of our brand. Enjoy comprehensive training, flexible scheduling, and growth opportunities into leadership roles. Our modern downtown facility offers competitive pay, health benefits, and a supportive team environment ready to help you succeed.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve customer experiences
- Adhere to compliance protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and typing skills (25+ WPM)
- Strong verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- No prior experience required - training provided
- Must pass background check and drug screening
- Reliable transportation to downtown Memphis location