Job Description
Join our award-winning Columbus team as an Entry Level Call Center Agent! No experience required—we provide comprehensive paid training to launch your customer service career. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement in a supportive environment. Help customers resolve inquiries while developing valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work options
- Pass background check and drug screening