Job Description
Launch your career in customer service with our comprehensive paid training program! No experience required – we provide all the tools you need to succeed. Join our dynamic team at Global Customer Solutions in Houston, where we invest in your growth and offer competitive pay, flexible scheduling, and clear advancement paths. Learn from industry experts while delivering exceptional customer experiences in a supportive environment.
What We Offer:
- 2-week paid training program ($18/hour during training)
- Full-time position with benefits after training
- Performance-based quarterly bonuses
- Career advancement opportunities to team lead/supervisor
- Modern downtown Houston office with free parking
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in customer relationship management systems
- Collaborate with team members to share best practices
- Participate in ongoing coaching and development sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – open to career changers
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Reliable internet access for remote work options
- Must pass background check and drug screening
- Available for flexible shifts (including evenings/weekends)