Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectCare Solutions is seeking motivated individuals with no prior experience to join our award-winning call center team. We provide all necessary training, competitive benefits, and growth opportunities in a supportive environment. If you're a great communicator and eager to learn, this is your chance to build a stable career path with industry-leading compensation.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using proprietary CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development sessions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced team environment
- Reliable transportation to our Tampa facility
- Flexibility to work evenings/weekends based on business needs
- Pass background check and drug screening