Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals with no prior experience for our call center roles in Portland, OR. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. Join us to help customers and build your professional skills in a thriving industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and product knowledge
- Document interactions accurately and maintain compliance standards
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance skills and product knowledge
- Collaborate with team members to ensure seamless customer experiences
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Basic computer proficiency