Job Description
Join our dynamic customer service team in Raleigh, NC! We're hosting a hiring event for motivated individuals to kickstart their careers in call center operations. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing accuracy
- Positive attitude and problem-solving mindset
- Must be available for evening/weekend shifts
- Valid government-issued ID for onboarding