Job Description
Join PeakConnect Solutions as an Entry Level Call Center Agent and kickstart your customer service career from the comfort of your home! We're seeking motivated individuals in Denver, CO and Ohio to provide exceptional support to our clients. Enjoy a flexible remote schedule, comprehensive training, and opportunities for advancement in a fast-growing tech support environment.
Why PeakConnect?
- Full remote work with no commute
- Competitive hourly pay plus performance bonuses
- 401(k) matching and health benefits
- Ongoing professional development
- Inclusive, supportive team culture
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in regular training sessions
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Windows OS and basic software
- Type 25+ WPM with accuracy
- Positive attitude and problem-solving mindset