Job Description
Are you ready to launch a rewarding career in customer service?
Apex Contact Solutions is hosting a massive Hiring Event for Entry Level Call Center Representatives in Columbus, Ohio. We are expanding our team and looking for driven individuals from Ohio and North Carolina to join our elite support division. Whether you are just starting out or looking to switch industries, we offer comprehensive training, competitive pay, and a clear path for advancement.
Why Join Us?
- Immediate Hiring: Walk-ins welcome during our event.
- No Experience Required: We provide hands-on training.
- Competitive Benefits: Medical, dental, and vision insurance.
- Growth Opportunities: Promote from within to Team Lead and Management roles.
Don't miss this chance to secure your future in a stable, high-demand industry. Apply today or stop by our office in Columbus!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a positive customer experience.
- Accurately document customer interactions and account information into our CRM database.
- Identify customer needs and recommend appropriate products or services to meet those needs.
- Collaborate with team members to ensure smooth workflow and support.
- Meet and exceed daily performance metrics, including call handle time and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency and typing skills (30+ WPM preferred).
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced, target-driven environment.
- Reliable transportation is a must.
- Must be available to work flexible shifts, including evenings and weekends.