Job Description
Join our award-winning customer service team in Columbus, OH! We're hiring motivated entry-level professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and immediate career growth opportunities. No experience required – we provide all the tools you need to succeed in a dynamic, fast-paced environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using knowledge bases and escalation protocols
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve service delivery
- Adapt to new technologies and process updates
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure