Job Description
Launch your career in customer service with ConnectOne Solutions! We're hiring motivated Entry-Level Call Center Representatives in Kansas City, MO. Join our award-winning team and start immediately in a supportive environment with comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Help us deliver exceptional service to clients across the nation while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company protocols and regulatory compliance
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening