Job Description
Start your career today with ConnectCare Solutions! We're hiring enthusiastic Entry-Level Call Center Representatives for immediate positions in Los Angeles, CA. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive team environment where your voice matters. Join our mission to deliver exceptional customer service while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve service issues using CRM systems and escalation protocols
- Document interactions accurately in customer databases
- Meet performance metrics including call handling time and CSAT scores
- Collaborate with team members to optimize service delivery
- Adhere to compliance and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Problem-solving mindset and adaptability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Pass background check and drug screen
- Residency in Los Angeles metro area