Job Description
Are you looking for a rewarding career with immediate start opportunities?
Apex Support Solutions is currently hiring friendly and dedicated Entry Level Call Center Representatives to join our dynamic team in New York City.
As the face of our brand, you will connect with customers daily to provide exceptional service and support. We pride ourselves on a supportive environment where everyone is encouraged to grow and succeed. No prior experience is necessary; we provide comprehensive training to set you up for success.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries professionally and efficiently.
- Resolve customer issues and complaints with empathy and effective problem-solving skills.
- Update customer account information accurately in our CRM database.
- Identify opportunities to cross-sell products and services that meet customer needs.
- Adhere to all company policies, scripts, and quality assurance standards.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills with a friendly and professional demeanor.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Willingness to undergo a background check and drug screening.
- No prior call center experience required; training is provided.