Job Description
Join Coastal Connect Solutions as a Full-Time Customer Service Representative in Virginia Beach! We're seeking motivated individuals to deliver exceptional support experiences while receiving comprehensive paid training. Enjoy competitive pay, benefits, and career growth opportunities in a dynamic team environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach location
- Willingness to work flexible shifts (including weekends)
- No call center experience required – training provided