Job Description
Join our award-winning customer support team as an entry-level Call Center Representative in Milwaukee! No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our dynamic organization.
At ConnectFirst Solutions, we value your potential over your background. Our state-of-the-art downtown Milwaukee facility offers a supportive environment where you'll develop essential communication skills while helping customers resolve inquiries. Full benefits package included after 60 days!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and quantity
- Collaborate with team members to improve customer experiences
- Adhere to company compliance and security protocols
- Participate in ongoing skills development sessions
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM preferred)
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Positive attitude and customer-first mindset
- Must pass background check and drug screening