Job Description
Start your career in NYC with no experience required! NexComm Solutions is hiring enthusiastic Call Center Representatives for immediate openings in Manhattan. We provide comprehensive training and a supportive environment for career growth.
Join our award-winning team where your communication skills shine. Enjoy competitive pay, benefits, and opportunities for advancement within 6 months. No background in customer service? No problem – we'll teach you everything!
What We Offer:
- Full benefits package (medical/dental/vision)
- 401(k) with company match
- Paid training and certifications
- Performance bonuses
- Modern downtown Manhattan office
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call time, CSAT)
- Collaborate with team members for issue escalation
- Adhere to compliance protocols and data security standards
- Participate in ongoing training sessions
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Clear communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to Manhattan office
- Authorization to work in the United States