Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking enthusiastic Entry-Level Call Center Representatives to join our dynamic team in New York. No experience necessary – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement in a supportive environment. If you're a great communicator with a passion for helping others, apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing, email)
- Ability to work in a fast-paced environment
- Customer-focused mindset and problem-solving aptitude
- Flexibility to work weekends/evenings if needed
- No prior experience necessary – training provided
- Must pass background check and drug screening