Job Description
Are you a dedicated problem solver looking for a flexible remote opportunity? Apex Global Support is seeking a reliable Customer Service Representative to join our night shift team. Work from the comfort of your home in Portland, Ohio, while helping our clients resolve their inquiries efficiently.
We pride ourselves on a high-conversion culture that values empathy, accuracy, and efficiency. As a night shift agent, you will be the first point of contact for our clients during off-peak hours, ensuring seamless support regardless of the time zone.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on high-quality resolution.
- Resolve customer issues and complaints professionally, adhering to company scripts and guidelines.
- Update customer records in CRM systems accurately and in real-time.
- Provide product information and assist customers with technical troubleshooting.
- Escalate complex issues to senior management when necessary.
- Maintain a high level of call quality and adherence to KPI metrics.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or support roles is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable high-speed internet connection and a quiet workspace.