Job Description
Launch your career in customer service with our paid training program! Capital Connect Services is seeking enthusiastic Entry Level Call Center Representatives in Washington DC. No experience required ā we provide comprehensive training to equip you with the skills needed to succeed. Join our dynamic team where your growth is prioritized through ongoing development opportunities and a supportive work environment. Enjoy competitive pay, benefits, and the chance to build a rewarding career path in one of DCās top industries.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using knowledge bases and internal tools
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in continuous training to master product knowledge
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced settings
- Positive attitude and customer-centric mindset
- Reliable transportation to downtown DC office