Job Description
Launch your career in customer service with our paid training program! Customer Connect Solutions is seeking motivated individuals for entry-level call center roles in Charlotte, NC. No prior experience is required – we provide comprehensive paid training to ensure your success. Join a supportive team where your growth is prioritized, and enjoy competitive pay, benefits, and career advancement opportunities. If you're a great communicator and eager to learn, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our database
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- US work authorization required
- No experience necessary – training provided
- Pass background check and drug screen