Job Description
Join ConnectCare Solutions as an Entry-Level Call Center Representative in Fort Worth! We're hiring motivated individuals for full-time roles with comprehensive paid training to launch your customer service career. No experience required – we'll teach you everything you need to succeed in a supportive team environment. Enjoy competitive pay, growth opportunities, and benefits including health insurance and retirement plans. Apply today to start your journey with a leader in customer experience solutions!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer literacy and typing proficiency (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Positive attitude with customer-first mindset
- Must be authorized to work in the US