Job Description
Join our award-winning remote customer service team and launch your career in tech support without prior experience! ConnectSphere Solutions offers comprehensive paid training and flexible schedules for Ohio residents. Enjoy the freedom of working from home while building valuable skills in communication, problem-solving, and digital tools. Our supportive culture promotes growth with clear advancement paths to senior roles or specialized departments.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics (handle time, quality scores)
- Collaborate with team leads to improve customer satisfaction
- Participate in ongoing product and process training
Qualifications
- No experience required – full training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Reliable high-speed internet and quiet workspace
- Ability to type 25+ WPM
- Basic computer proficiency
- Positive attitude and customer-focused mindset