Job Description
Join our award-winning customer service team in Fresno and launch your career without experience! We provide comprehensive paid training and ongoing support to help you succeed. As a trusted partner for major brands, we offer a dynamic work environment with opportunities for growth and advancement. Enjoy competitive benefits, flexible scheduling options, and a positive team culture dedicated to excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Fresno facility
- Willingness to work flexible shifts including evenings/weekends
- Background check and drug screen required