Job Description
Join our dynamic team at Louisville Customer Solutions and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to become the voice of our clients. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment. Benefits include health insurance, paid time off, and tuition assistance. Perfect for recent graduates or career changers looking to grow professionally.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in case management software
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced setting
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Louisville office