Job Description
Join our award-winning customer support team at ConnectNC Solutions! We're seeking passionate individuals to join our Charlotte call center as Entry-Level Representatives. No experience required – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, benefits, and a supportive team environment where your voice matters.
Why ConnectNC Solutions? We invest in our people with:
- 401(k) with company match
- Health/dental/vision insurance
- Paid time off
- Tuition reimbursement
- Clear career path to team leadership
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using our knowledge base and CRM tools
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing skills development sessions
- Uphold company standards for data security and privacy
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Basic computer proficiency (typing, navigation)
- Strong problem-solving abilities
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and customer-first mindset
- No prior experience required – training provided!