Job Description
Join our award-winning customer service team at Pacific Connect Solutions! We're seeking motivated individuals to launch their careers in our state-of-the-art Long Beach call center. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment. Full benefits package included after 60 days.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product questions efficiently using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with strong computer proficiency
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Available to work flexible shifts including weekends