Job Description
Join our award-winning customer service team as an Entry-Level Call Center Representative in Philadelphia! We're seeking motivated individuals with a passion for helping others to deliver exceptional support experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Philly.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Philadelphia