Job Description
Are you looking to kickstart your career in a dynamic, high-growth environment? Prime Connect Services is seeking a dedicated Entry Level Call Center Representative to join our growing team in Washington, DC. We pride ourselves on providing top-tier support and are looking for passionate individuals to represent our brand.
As an Entry Level Call Center Representative, you will be the first point of contact for our valued clients. You will play a crucial role in building relationships, resolving inquiries, and ensuring a seamless customer experience. We offer comprehensive training, a supportive team culture, and clear pathways for career advancement.
Why Join Us?
- Competitive hourly rate of $20 - $24.
- Comprehensive training program for new hires.
- Health, dental, and vision insurance options.
- Opportunities for internal promotion and professional growth.
- A modern, collaborative office environment.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account information in the CRM system.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Collaborate with team leads and other departments to ensure customer satisfaction and operational efficiency.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
Qualifications
- High school diploma or GED required.
- No prior call center experience required; training provided.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and typing speed.
- Ability to remain calm and professional in high-pressure situations.
- Reliable internet connection and computer (if remote/hybrid role).