Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional customer experiences in Wichita, KS. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment. Apply today to kickstart your career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and technical issues efficiently
- Document interactions in CRM systems
- Collaborate with support teams for complex cases
- Meet performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (Windows, Office Suite)
- Positive attitude with customer-first mindset
- Willingness to work flexible hours including weekends