Job Description
Join our award-winning customer support team as a Part-Time Remote Customer Service Representative! Enjoy the perfect work-life balance with flexible hours while delivering exceptional service to clients across Illinois and Virginia. No commute, no office politics—just impactful remote work with growth opportunities.
At Apex Support Solutions, we empower our team members with cutting-edge tools and comprehensive training to excel in this role. You'll be the voice of our brand, resolving inquiries with empathy and professionalism while building lasting customer relationships.
Why Choose Us?
- 100% remote work environment
- Competitive hourly pay + performance incentives
- Flexible scheduling (evening/weekend options)
- Free professional development programs
- Health and wellness stipends
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams on complex escalations
- Meet/exceed KPIs including CSAT scores and resolution rates
- Proactively identify process improvement opportunities
- Maintain thorough knowledge of company products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote setting
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office
- Authorized to work in the United States