Job Description
Join our dynamic team at CustomerFirst Solutions for an exclusive hiring event in Indianapolis! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement. Perfect for motivated professionals ready to make an impact!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency (CRM software)
- Positive attitude and problem-solving mindset
- Flexible availability including weekends/evenings