Job Description
Join ConnectCare Solutions' award-winning customer service team in the heart of NYC! We're seeking enthusiastic individuals to launch their careers in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and rapid growth opportunities in a supportive environment. On-the-spot interviews available at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Clear, articulate communication skills
- Basic computer proficiency
- Customer service mindset (no experience needed)
- Ability to work flexible shifts
- Authorization to work in the US