Job Description
Join ConnectServe Solutions as an Entry-Level Call Center Representative in sunny Miami, FL! Launch your customer service career with paid training and competitive compensation. We're seeking motivated individuals to deliver exceptional support while enjoying Florida's vibrant lifestyle. No experience required – we provide comprehensive onboarding to set you up for success!
What We Offer:
- Full-time position with guaranteed hours
- 2-week paid training program
- Health benefits, 401(k), and PTO
- Clear career advancement path
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using knowledge base and CRM tools
- Document interactions accurately in company systems
- Meet performance metrics (call time, quality scores)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing skill development
Qualifications
- High school diploma or equivalent
- Clear, articulate communication skills
- Type 30+ WPM with strong computer literacy
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Miami location
- Must pass background check and drug screen
- Fluent English (bilingual Spanish a plus)